Frequently Asked Questions

How long will it take to get my order?

Please look at our Shipping Policy page for more information.

  1. Standard Shipping: Please allow us 3-5 business days to process your order. Afterwards, orders shipped via standard shipping will typically be delivered within 3-4 business days within the US.
  2. Expedited Shipping: Please allow us 1-3 business days to process your order. Orders shipped via expedited shipping will typically be delivered within 2 business days within the US. 

Once your order has been shipped, you will receive an email notification containing tracking information. This will allow you to monitor the progress of your shipment and estimate its delivery date.

At MUQIN, we are dedicated to providing a seamless and convenient shopping experience for our customers.

Do I need an account with MUQIN?

No, you do not need an account with MUQIN to place orders. However, to easily access your orders, you may make an account with Shopify.

How do I get return items and get a refund?

Please visit our Return Policy page for more information.

Initiating a Return:
To initiate a return, please contact our Customer Service team to obtain a Return Authorization (RA) number and a return packing slip.

Return Shipping:
Customers are responsible for covering the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

Refund Process:
Once we receive your returned items and inspect them for compliance with our return policy, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 business days for your refund to be processed.

At MUQIN, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible. 

How to Wear

Please refer back to your desired product(s)' page, there will be photos and videos in more detail on wearing.

For the Nursing Bra, it is put on like a normal bra with hooks in the back.

For the Nursing Babydoll, it is slipped over head as there is no closure in back or front and there is an underbust band.

MUQIN's nursing bra has two front bands that can accommodate incredible body changes. The front outside wing can provide extra support to breast while breastfeeding, alleviating droopy breasts. It is extremely soft without any elastics, great to take care of sore nipples, engorged breasts and breast infection.

How to Adjust

Please refer back to your desired products' page for in detailed How-tos.

For the Nursing Bra, there is an underbust band with velcro flaps that you can stick accordingly to your body's expansion or reduction. Along with nursing clips located on top of the bra cup for easy access when nursing.

For the Nursing Babydoll, there is also an underbust band that can be adjust using the same velcros. The babydoll has two ways to access when nursing: one is the top clips like the bra, and the other one is located next to the velcros and can be attached above the nursing cups for a full front opening.